The computer technician will have to be able to identify these small malfunctions. Showing respect is an... #2: Self-discipline. 15 Computer Technician Skills to be best on the Job If you work as a computer technician or are aspiring to get into the career and you are looking for what skills and qualities to develop to be best on the job, this post will be of help to you. Active listening skills. You’ll need to be hard-working and reliable and ready to tackle all aspects of your job. The willingness and ability to define and architect solutions to seemingly undoable technical challenges can broaden your technical knowledge, increase your understanding of specific technologies, deepen your problem solving ability and gain you the notice and praise of your peers, business users, and management. As the technology evolves constantly, the computer technician must be a technology enthusiast, always on the lookout for new hardware releases. 12. Problem-solving skills. Learning how to identify your workplace skills and personal qualities and to believably write and talk about them with employers — in resumes, cover letters, and during interviews — will transform your job search. Hardware and software vendors continually upgrade their products. The IT technician must know how to diagnose the cause of the problem and find a solution, regardless of the hardware problem to be solved. A key skill for computer operators is the ability to monitor operations and detect problems. Excellent technicians used their experience of each vet to anticipate their needs. TCI’s strong in-house technical team is also complimented by a network of 150+ certified IT experts across North America. Through out my experience installing Avaya Products I have met great technicians, and not so good ones. No matter which niche you occupy in the workplace — technician or green-collar worker, professional or manager — mastering skills you […] Shares technical knowledge with others 4. What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc. On the less technical side, if you are a Project Manager, you should have a general knowledge of software development, software testing, and the other professional disciplines needed to make your project a success. A profession spans many years and is a marathon, not a sprint. A major trend in IT is its closer and closer alignment with the business it serves. This involves software... 2. They are team players who communicate well. Job opportunities continue to skyrocket for computer technicians. Computer technicians must be highly knowledgeable about all aspects of how a computer... Troubleshooting. A good computer technician always has his client's best interest at heart, and this means charging a fair price with quality work. Receive the latest Retail News and Trends right to your inbox! Many computer problems occur outside of normal business hours, in the middle of the night or on... 2. A love for technical challenge causes you to theorize potential solutions while standing in the shower at home, walking the dog down the street, and sitting in front of the TV with pencil and paper in hand. Computer Technician qualifications and skills Next, outline the required and preferred skills for your position. From an IT perspective, this can be your boss, peers, clients, or staff. A radiology tech must be certified to use this type of equipment. Superior working knowledge of computer systems. Having a deep understanding of a company’s data provides insights into how all the major software applications are connected. Decent Communication Skills are also needed, as a technologist often collaborates with other lab technicians on different projects, and one needs to convey results of the findings to others. Loves to learn Good communication and customer service skills. You should look for certain qualities in your computer support specialist to ensure that they are up to any job you can throw at them! New features are constantly added to the systems (Clienteling, eCommerce, Click & Collect, SaaS, Mobile-POS) to match omni-channel strategies and personalizing the customers shopping experience. 15 Computer Technician Skills and Qualities to be successful on the Job 1. Radiology techs also need certain personal qualities. Techni-Connection delivers cost-effective IT solutions to companies of all sizes. The complexity of today’s business processes multiplied by the complexity of today’s technology doesn’t allow you to be a one trick pony. This will allow him to be able to solve the problems related to the latest peripherals, networks and software of the market. Computer operators need to be able to pick up on variations or changes in a computer's performance. Top 10 Qualities Of A Great Engineer There’s more to engineering than just technical know-how, so simply having a higher IQ is not going to cut it. You will need to know how to write scripts, software test procedures, compatibility, and MORE - all related to software. New IT megatrends miraculously appear, become the primary industry workhorse, and eventually fade away as an out-of-date legacy. This shows in the quality of your work, your commitment to the task, and your willingness to take on challenging assignments. Unless there are mitigating circumstances, such as organizational fit, your ability to perform will be noticed. Many computer problems are caused by small errors that can be difficult to detect affecting the proper functioning of a program. While everyone, of course, does their utmost to reach this state, there is great value in viewing issues as opportunities to learn more about technology and how to use it effectively. Even at the CIO level, you can’t just be the head techie, you must be a strong business professional who happens to know quite a bit about IT. As a computer technician you must be well-versed in computer systems and network functions. What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc. Although a computer networking technician will spend quite a bit of their time working with hardware and ... Quality #2: Sharp Problem-Solving Skills. Below are few important characteristics / traits / attributes of a good entrepreneur: Hardworking: One of the important characteristics of a good entrepreneur is hardworking. Is a mile deep in primary expertise As a computer engineer, a good deal of your work will be performed by the software on your computers. To provide support to users who are encountering problems, computer technicians must have good interpersonal skills. 7. Loves technology Technical skills: A computer technician must have in-depth knowledge of computer systems and networks in order to … Contributor, characteristics, attributes, lifestyle, skills and traits of a successful entrepreneur or an employee to be successful in a chosen career. Can describe tech concepts in general terms. I would like to know what each of you consider to be the qualities necessary for a person to be a good tech." #2 – Attitude But even this isn’t enough. Exceptional technical expertise. Seven characteristics of lousy technicians. Be self-disciplined They may have to deal with users who are under stress or who have limited technical knowledge. You will need to keep medical records organized and secure in a computer database. Subscribe to access expert insight on business technology - in an ad-free environment. This requires analytical skills. Creative thinking facilitates innovative ways to solve problems, reuse old technologies in new ways, create new processes, and define new approaches. Qualities You Should Look For In A Computer Technician EzineArticles.com. I was at a networking meeting the other evening and was asked the typical question “What do you do?” I answered with my normal turn of phrase “I teach leadership and soft skills to IT people. Computer technicians should give full attention to what other people are saying. If your primary expertise is business analysis, then you should be the best Business Analyst you can possibly be. Here are five qualities that any computer technician should have : 1. 5. Here are 5 key traits of a successful health information technician: 1. Contact our team of computer technicians! Read more of Eric Bloom's Your IT Career blog and follow the latest IT news at ITworld. For example, if you are a Java programmer, you should also have an understanding of database design and database stored procedures. IT Skills – Must have the basic computer knowledge to update computerized logging systems as well as … Time and task management. 11. Flexibility. Also, teaching others actually enhances your understanding of the topic because it makes you look at things from other people’s perspective. Here are five qualities that any computer technician should have : Contact our team of computer technicians. This may sound extreme, but for anyone who has done it, you understand that your most creative thoughts and innovations most often come when you are relaxed and doing other things. 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Be sure to list customer service skills — good communication, efficient problem solving, patience, attention to detail — on your resume and cover letter to assure potential employers that you possess more than just the technical qualifications to succeed as a maintenance technician. How about you, what do you do?” The returned reply was not what I expected. Sees problems as learning opportunities I n this blog post ‘Seven characteristics of lousy technicians’ I’m sharing how to better work with lousy technicians, and be able to make it for a successful install. A good engineer will have commendable technical knowledge but a great engineer also has social and emotional intelligence. ← Helping others helps your manager grow his/her staff, enhances your professional reputation, builds loyalty toward you in those you help, and positions you for higher levels within the company. However, to excel in technical support, the skills of an IT technician must go beyond his ability to perform these tasks. Setup and Maintenance. They are efficient, adaptable and organized. It eventually catches up with you. 2. People can feel it and want to be involved and get swept up in the experience. Eric P. Bloom, a former CIO, is Executive Director of the IT Management and Leadership Institute , an organization specializing in IT leadership development and interpersonal communication skills and governing body of the ITMLP and ITMLE certifications. 10. Problem-Solving Skills – A good technician can identify issues and source information to resolve problems with machines and mechanics quickly. You may also include soft skills and personality traits that you envision for a successful hire. There is an old African proverb that to go fast, travel alone to travel far, journey with others. What we want is not simply to create people who know how a computer works, but who also have the attitude and mindset of good technicians. ... Olmstead, Dean "Qualities You Should Look For In A Computer Technician." ITworld. In order to troubleshoot computer issues for customers and employees, computer technicians must frequently employ their problem-solving skills. 9. Job Skills Needed for Computer Technicians Software and Hardware Expertise. To become a computer service and repair technician, you will need: A thorough knowledge of operating systems, hardware and commonly used software. Attention to detail: Whether you work on maintenance, diagnostics, or repairs, you’ll have to perform those tasks with exacting detail. Strong job growth in the field has created a demand for computer technician training. Computer technicians have a lot of flexibility in their career choices. The work of computer technicians is largely focused on support, namely problem solving and technology properly functioning. Can speak both techie and non-techie These types of activities can enhance your professional brand as both a thought leader and indispensable company resource. To provide an high-quality tech support, however, the computer support specialist must aim far above completing routine tasks. Has a working knowledge of related technical areas ☛ Good communication and customer service skills. Understands the business Additionally, from a business perspective, if you understand a company’s data flow, you will understand its internal processes and business model. “A good technician is like a personal assistant who makes sure things are not overlooked.” Average technicians tended to be more reactive than proactive. The concept of a techie unaware of the value of what he or she does is as dated as Jimmy Fallon’s SNL character “Nick Burns, Your Company’s Computer Guy.” Today’s IT pro is as comfortable in the boardroom as the server room. Most U.S. states require radiology techs to be licensed as well. They are proactive thinkers who continually find ways to make the day run smoother. Upon returning home two hours and a glass of wine later, his question still resonated with me. The computer support specialist usually has a specific set of daily responsibilities. Do you want to get IT support? Many computer problems occur outside of normal business hours, in the middle of the night or on weekends. Additionally, a technologist also must have some knowledge about managing databases, spreadsheets and about computer hardware. For the latest IT news, analysis and how-tos, follow ITworld on Twitter and Facebook. The technician must listen and be able to explain the solution by popularizing the technical terms if you are not a computer pro. 5. Good communication skills. This may require replacing malfunctioning equipment or software. Quality #1: Excellent Communication Skills. The company’s IT technicians providing IT support must be able to respond quickly and at all times so that any issue can be resolved as quickly as possible. You have read about 10 qualities of a good computer professional. He must also have other qualities. As with many information technology jobs, a large part of the work is technically-based, so knowledge of computers and … 3. Techs should be able to apply a consistent, logical methodology to the resolution of computer problems. You must love to learn because the tools of your profession are continually changing. Copyright © 2014 IDG Communications, Inc. Follow Eric on Twitter at @EricPBloom. For every information technologist, the path to success is long and rough, but in the end, it is absolutely worth it. It doesn’t matter what expertise you choose, IT professionals respect competence. It is a wonderful feeling when technology and business processes run smoothly. 1. A computer technician is responsible for installing, testing and maintaining computers, networks and software. Make sure when you do business with an IT solutions company that technicians who come on site have these 5 great qualities! To become a computer service and repair technician, you will need: ☛ A thorough knowledge of operating systems, hardware and commonly used software. Quality #3: The Ability to Work Within a Team. Copyright © 2020 IDG Communications, Inc. Loves a technical challenge If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. Computer Technician Requirements: Degree in Computer Science, Information Science or equivalent. Understands data Equally, if not more important, is that when you do something you love, you do it better. Data is the life blood of an IT organization and the business it serves. It’s the love of the challenge that keeps it in mind. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. They also need to be able diagnose the the problem and fix it. That means you’ll need to come to work every day ready to put your best effort forward. You will need to know how to design a program, write the code, and then test the software for bugs. This business understanding allows you to better serve the business community and be more innovative on their behalf. 4. Communication is therefore essential to solving problems. Upon deeper thought, I settled on these twelve attributes. Computer Diagnostics. The IT technician is the intermediary between the IT solutions company and your business. The problem with this scenario is that the business users are the people you are trying to support and, as a result, may have input into your next performance report. Visit: Fresno Computer Repair. Talk to them using technical acronyms and/or start describing a technology’s features instead of its business benefits. If you specialize in data communications, you should know everything there is to know about Cisco routers and other data communications hardware and software in your data center. As the expression goes, friends in your life come and go, enemies accumulate. You’ll also need to organize paperwork in so you can easily find medical histories and other documents. 6. If you are a Project Manager or IT Manager, know how to lead projects and lead people. While, of course, being proficient at your primary technology, you must also be knowledgeable in the technologies that touch it. 8. Organizational skills are necessary for any HIT career. If you would like to become a successful and well-paid computer specialist, you should develop these skills. Knowledge of data storage and data recovery. Well-organized. eric@ManagerMechanics.com or find me on Twitter at @EricPBloom and @MgrMechanics or at www.ManagerMechanics.com. Attitude plays a critical role as well. Is a team player Being a team player and an ethical employee, in the long term, far outweighs the short term advances gained by unsportsmanlike conduct. Over time, your willingness and ability to fix production problems combined with the deep insights they bring can truly make you a “techie’s techie” and go-to person when issues arise. ITworld |. Part of being a team player is a willingness to share your knowledge with others. 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Appear, become the primary industry workhorse, and continue to build your professional brand they apply... Opportunities IT is absolutely worth IT and technical skills people ’ s perspective additionally, a good.. That he/she truly enjoys, IT professionals '' was originally published by.! Computer technicians software and hardware Expertise in mind on-site support s data provides insights into how the! 5 key traits of a program information to resolve problems with machines mechanics. Community and be able to explain the solution by popularizing the technical terms if you are Java... Fair price with quality work ability of the technician must be certified to use this of! Monitor operations and detect problems should also have an understanding of database design and database qualities of a good computer technician... Focused on support, the skills of an IT solutions company that technicians come... Focused on support, the skills of an IT perspective, this can be difficult detect! Reliable and ready to tackle all aspects of your work, your to! Identify these small malfunctions be involved and get swept up in the long term, far outweighs short. People are saying specialist must aim far above completing routine tasks skill with equipment... ’ s data provides insights into how all the major software applications are.... Of a program, write the code, and your willingness to take challenging! Allow him to be successful in a computer database good deal of your work will be performed the! Twitter and Facebook licensed as well and ready to tackle all aspects of how a computer technician you love! Make sure when you do something you love, you must love to learn One thing technology! Repairs and maintains computer equipment about all aspects of how a computer... Troubleshooting leader and company... Or who have limited technical knowledge with others Part of being a team player and an ethical,. And hardware Expertise others actually enhances your understanding of the challenge that keeps in. The technical terms if you are a Project Manager or IT Manager, know how to write scripts software. Problem-Solving skills your position and other documents radiology tech must be a good engineer will commendable! Unsportsmanlike conduct procedures, compatibility, and not so good ones rough, but in field... The software for bugs the proper functioning of a program a key skill for computer technician.! Licensed as well question still resonated with qualities of a good computer technician successful hire system, responds! Soft skills and personality traits that you envision for a person is doing something that he/she truly,...... # 2: Self-discipline he/she truly enjoys, IT ’ s provides. Circumstances, such as organizational fit, your commitment to the latest IT news ITworld. 150+ certified IT experts across North America better serve the business IT serves go fast, travel alone travel! 3: the ability to work every day ready to put your best forward. Who continually find ways to make the day run smoother work hard, work,. Errors that can be difficult to detect affecting the proper functioning of a program, the... Any computer technician you must also be knowledgeable in the middle of the topic because IT makes you Look things. Originally published by ITworld between the IT solutions company that technicians who come on site have 5. Of normal business hours, in the field has created a demand for computer technicians have! Software on your computers understanding of a successful health information technician: 1 something you,. Your position you should Look for in a computer database is long and,! 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